Great Minds Software strives to provide our customers and prospects with the best in customer support. To that end, we encourage you to contact us for any reason through a variety of mechanisms:
Telephone: (212) 244-5522
You may call us directly for technical support, user support – for any questions that you may have. Our office hours are 9 AM to 5 PM, Monday through Friday, EST, except holidays.
Our international support facility is available to clients. Please speak with your account executive for a support representative.
You may also send questions and bug reports via email to firstname.lastname@example.org. Even if you call for support, it would be most helpful if you could capture the screen image (by pressing the [Print Screen] button, and pasting it into a Word Document (Click Edit, Paste). You can then type a description of how the error occurred.
Technical support can be enhanced through our remote support service. With our online support facility, your account executive or technical support professional can share your desktop (only with your permission while on-line) and see the application with you. We can guide you through a task, install new software, or observe how the system is functioning. Call us to schedule a help session if needed. Depending on the support plan purchased, we can also work on your servers directly (with your IT permission) through a Virtual Private Network (VPN).
Client Support Site:
To access general support materials, bug fixes or new releases, you will be directed to our private Client Support and Download site. Many of the files and documents are password protected – you should call your account rep or tech support contact for specific passwords.Share